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Your Care Rating

In April 2011 at our Innovation Exchange event we brought together leading figures in the care sector to discuss what the sector could do to help people see the decision to move into care as a more positive one.

The Guardian’s Public Services Editor and event panellist, David Brindle challenged participants to maintain the innovative thinking created at this event.

Led by Mel Knight, Executive Chairman at Castleoak, several senior executives from care operators picked up the gauntlet and a Steering Group was formed with the support of Care England and the National Care Forum.

The steering group became a new, not-for-profit organisation, Your Care Rating.

Your Care Rating commissioned leading market research company Ipsos MORI to research, design and implement an annual, independent, sector-wide survey of care home residents.  The results help consumers make a more informed choice in selecting a care home for their loved on.

The first survey in 2012 was distributed to almost 50,000 residents in 850 homes.  Residents were asked to rate factors including activities, privacy, security, food, outdoor areas, staff, whether they are happy at the home and whether they would recommend it.

Today, 29 care operators are part of the survey of resident views from over 1000 care homes. Find out more here: www.yourcarerating.org.